^* We make every effort to provide the service to you, however if, due to any reason, we are unable to provide to you the service, then you shall be entitled to a refund which shall be subject on the following situations:

1.The Refund shall be only considered in the event there is a clear, visible deficiency with the service from Asansol Municipal Corporation Water Department.

2.In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on Asansol Municipal Corporation.

3.Refund requests shall not be entertained after the work has been shared with you in the event of change of mind.

If the request for the refund has been approved by Asansol Municipal Corporation, the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.